Ace Neighborhood Hardware celebrates 10 years of doing business on Main Street in downtown Sylvania

Sylvania Ace Hardware Manager Brian Yeager holds the celebratory cake, which was served to customers.

June 4 marked the 10th anniversary for the Sylvania Ace Neighborhood Hardware store. Store manager Brian Yeager and his team spent the day doing what they always do … serving the community. They gave away commemorative T-shirts while they cooked and served 400 hot dogs with all the fixings along with pieces of anniversary cake. “We also had great sales to celebrate, many of which are still ongoing,” Yeager reported. Those sales included Yetis, metal lanterns, Dickies apparel, Ooni pizza ovens and much more.

“We want to say ‘thank you’ to the community because we all appreciate what the community has done for us,” he related.

Yeager and his team communicate their appreciation year-round as evidenced by their emphasis on customer service. One customer commented, “Everyone here is so helpful,” as she was directed to the item she wanted to buy.

“We take time with our customers and get to know them and what they need and want,” Yeager stated. “If we don’t have what a customer wants and we can get it, of course, we’ll order it for that customer.”

Customers can find all kinds of hardware from nails, nuts, and bolts, to power tools, lawn and garden tools and supplies, bird food, snacks, greeting cards, cleaning supplies, novelty food products, batteries and so much more. They can get keys made, paint mixed and find just the right grill for their summer barbecues. “We do have a little bit of everything here and we keep adding to the inventory.  Our inventory is ever-changing. We are always open to the ‘asks’ of our customers,” Yeager admitted. He pointed to the new group of Ego battery-operated lawn care products including mowers, leaf blowers, and snow blowers. “With the increasing price of gas, people are turning to battery-operated equipment and we want to have that for our customers.”

“We also keep adding grills, smokers, and pizza ovens to the grill showroom,” he said. “We take pride in the fact that we offer quality products here. We like to carry locally made products such as the organizational racks produced by the Toledo-based C2M Products.”

While the Ace team does focus on providing excellent customer service, they also demonstrate the importance of their sense of community by supporting other small, locally owned businesses. “It is very important for all of us to work together so we all succeed,” Yeager stressed.

Through the years Ace has participated in many local events. The Ace team was the 2013 People’s Choice winner in a community chili cook-off; was honored by Sylvania Area Family Services with a 2019 Ray of Hope award for its ongoing support of the agency, and was named Sylvania’s 2021 Small Business of the Year.

Yeager credits the focus on customer service, the importance of community, and his staff for the continuing business success Ace has experienced.

Yeager has been with the company since April 1, 2012, three months before the store opened. Assistant manager Laura Hieber joined Ace 17 days later.

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